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Disclaimer

METRY CAB SMARTPHONE APP TERMS AND CONDITIONS DISCLAIMER The Taxi Industry operates on a first available, closest vacant taxi basis and is not a guaranteed service. Whilst every endeavor is made by Metry Cab to fulfill your booking at the requested time, it is not always possible to achieve. The taxi industry is a demand driven transport service and events outside our control such as weather and traffic delays may affect our service levels. Prices are subject to change without notice. FARE ESTIMATOR Fares displayed by the 'Estimate Fare' feature are estimates only, based on shortest route (not necessarily quickest route, the quickest route may attract a higher fare) and average traffic conditions. Fare estimates are indicative only, this is not a quote and cannot be used for payment negotiations; the final fare charged can vary due to physical locations, traffic conditions, time of day and route driven. The estimate includes surcharges based on vehicle type chosen (if applicable), but do not include tolls, airport charges or Credit Card or EFTPOS Payment charges. Any Surge Pricing will be reflected in the users APP. INFORMATION ABOUT LOCATION When a customer uses our Services for transportation or delivery, we collect location data about the trip from the Metry Cab app used by the Driver. CAB COUNTDOWN TIMER The countdown time displayed by the 'Cab Countdown Timer' on your App home screen is approximate and should be used as a guide only. The time it takes for a cab to reach you can vary according to: location of the car accepting your booking, traffic conditions, weather conditions and other unforeseen circumstances. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. Our Services facilitate communications between Users and Drivers. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message. TRANSACTION INFORMATION The transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details. If any promo codes were used, that info and name association will also be collected. You expressly consent and agree to accept and receive communications from us, including via e-mail, text message, calls, and push notifications to the cellular telephone number/e-mail you provided to us. PRIVACY POLICY Information about its customers who are identifiable individuals ("personal information") is collected and stored by Metry Cab or its agent/agents only for the purpose of providing those customers to whom it relates with the services and/or facilities they have requested or consented to being supplied by or through Metry Cab and to improve or enhance services and/or facilities provided by or on behalf of Metry Cab ("the requested services"). Personal information is stored securely by Metry Cab or its agent/agents and is protected against misuse and loss and from unauthorized access, modification and disclosure. Personal information is only accessed by authorized personnel and is used and/or disclosed only for the purpose of providing customers with the requested services or for related purposes, including direct marketing (if the customer concerned has consented to this use). Metry Cab or its disclosed agent/s retains personal information only for such time as is necessary for us to provide the requested services. CANCELLATION POLICY You will be charged a $5.00 cancellation fee only if you cancel more than 5 minutes after your driver has been assigned. Knowing you have 5 minutes to cancel in case something comes up gives you peace of mind about cancelling. Our drivers make a commitment to come to you after they accept a trip request. It costs them time and money to get to you. After more than 5 minutes, it’s only fair that drivers are compensated for the time spent. When riders cancel frequently, drivers feel burned and are less likely to accept pickups. This leads to drivers rejecting longer pickups or calling clients to make sure that they want a pickup. We are efficient, courteous and dependable transportation. CANCELLATION POLICY BREAK DOWN - If you cancel within 5 minutes, you won’t be charged. If you tap the cancel button after 5 minutes, we will let you know that a $5.00 fee will apply if you confirm the cancellation. If for any reason your driver takes too long to get to you (the current ETA prediction for your driver shows the driver would arrive 15 minutes over the original ETA we provided) then the cancellation charge will be waived. If you are not at the pickup location or your driver cannot get in touch with you, our $5.00 cancellation fee will still apply. So be sure to cancel as soon as possible to avoid a charge and more importantly, maintain the Metry Cab algorithm of happy customers and happy drivers. And as always, if you have a question or any problem send us an email or contact us as soon as possible. With respect to your use of the Metry Cab APP and Services, you agree that you will not: Impersonate any person or entity, stalk, threaten, or otherwise harass any person or driver, violate any law, statute, ordinance or regulation; interfere with or disrupt the Services or the Metry Cab APP, post Information or interact on the Metry Cab APP or Services in a manner which is false, inaccurate, misleading (directly or by omission or failure to update information), defamatory, libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, or illegal. We reserve the right, but we have no obligation, to suspend or deactivate your User account if you do not comply with these prohibitions. TERMS & CONDITIONS By using the Metry Cabs Smartphone Booking App you agree that you have read and understand this Disclaimer and Privacy Policy. By creating your User account and using the Metry Cab APP, you expressly acknowledge that you understand this Agreement and accept all of its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE Metry Cab APP OR THE SERVICES.

 
Insurance Coverage
Metry Cab conforms to all State Laws and Local Laws as they pertain to Insurance requirements for Public Carrier Vehicles under La RS 45:200.4 and Jefferson Parish Ordinance Sec. 38-29.
http://legis.la.gov/legis/Law.aspx?p=y&d=99964
 
 
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Metry Cab Service, Inc
3625 Airline Drive • Metairie, LA 70001
Phone 504.835.4242
 


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